ROMANIAN BUSINESS SERVICES
FORUM & AWARDS 2021

7th edition - 25 May 2021

E-Conference

LIVE
TRANSMISSION

OUTSOURCING TODAY organizes the 7th Edition of the ROMANIAN BUSINESS SERVICES FORUM & AWARDS 2021 on May 25, at InterContinental Hotel Bucharest.
At almost half-year time since diving into 2021, the outsourcing and business shared services market capitalized on the previous year’s changes. We need to assess what makes outsourcing & business shared services essential in the current reshaped economy and what new areas and processes modified and evolved.
Technological evolution and the shaping a new work ecosystem during 2020 reshaped almost completely the
BPO and all the other outsourcing fields and the companies’ vision on business structures.

7

Editions

140

Awards

1000

Participants

180

Companies

Program

25 May 2021

15:15-15:45

WELCOME GUESTS

Official Opening Address

15:45 - 17:00

CEO LEADERS DEBATE

The Leaders’ Voice in the Reshaped Business Landscape

17:00 - 17:10

“Future technologies in
outsourcing services“

Mihai Gavan, HCM Global Sales Director, TotalSoft  

17:10 - 18:00

Networking Cocktail & Gala Dinner

18:00 - 19:30

AWARDS CEREMONY


THE FORUM

THE CEO FORUM brings together the most prominent company leaders acting in the Business  Shared Services– BPO, ITO, SSC, connected services and tech solutions providers’ industry in Romania in a half-day event with engaging keynote sessions sustained by C-level industry leaders within an interactive DIALOGUE PLATFORM and multiple and engaging networking opportunities. The event aims at becoming an arena where key players in the field can discuss the current challenges and opportunities that the business services providers deal with.

The role of leadership in the current environment becomes paramount to inspire and  motivate teams and companies to move forward. How are the CEOs and leaders of large companies addressing aspects related to leadership and business resilience within their industries and with the aim of reaching the business objectives for 2021. 

The Forum offers the stage to key opinion leaders, experts and the most known specialists in the field, to discuss some of the most pressing aspects of the industry today.

Invited Speakers

Vivek Bakshi

General Manager
Wipro Technologies

Daniela Micusan

Managing Director,
Majorel Romania

Ramachandran A.S. (RamC)

Global Emerging Markets Coverage Head Eastern Europe Cluster Head Global Subsidiaries Group Citibank

Frederic Lasnier

Chief Executive Officer,
Pentalog

Raluca Leonte

CEO,
Webhelp Romania

Mihai Constandis

Head of Eastern Europe Studios
Cognizant Softvision

Daniela Vercelino

HR Director,
Societe Generale Global Solution Centre

Mihai Gavan

HCM Global Sales Director,
TotalSoft

Colin Lovering

Partner,
Lovering and Partners
(Event moderator)
Topics

  1. WHAT MAKES OUTSOURCING & BUSINESS SHARED SERVICES ESSENTIAL in 2021
    How did the outsourcing & business shared services change since 2020 and what 2021 brought new on the scene of this industry. The CEOs focus on how their organization is agile and responding quickly to what is happening in the market so that it would be well positioned for the opportunities
  2. THE MEANING OF LEADERSHIP IS EVOLVING
    Diving continuously in an age of great transformation, the leadership follows the trend and rearranges its values, missions and messages. The companies benefit now, more than ever, from the synergy and a more flexible approach of communication and ideas sharing within the company. Great ideas don't just come from the higher-ups. The most innovative ideas come from all levels within an organization. From the interns to the C-suite, all employees have unique understandings of a company's strengths and weaknesses, as well as opportunities for growth.
  3. THE RECONSTRUCTION, THE RECOVERY & AND THE CREATION OF THE TRANSITIONAL BUSINESS MODELS
    Revisiting strategies and business models , reshaping and adjusting tactics have been part of the main priorities of leaders and CEOs during the past year. The communication models within the companies changed in a great extent and the more fluent and cross-levels share of knowledge and ideas has been embraced all across departments. Interventions at the level of processes, systems, and those that break the chain of organizational co-dependence, especially in the context of staff turnover due to general financial instability, all these interventions are already in place and will be for a long time to come.
  4. LEVERAGING THE OPPORTUNITIES OF A RESHAPED APPROACH TO WORK
    Where there is disruption, there is an opportunity. Where there is a collapse, there is an evolutionary opportunity. As an interconnected global system, companies are facing opportunities to address risks and create a more sustainable, just and fair future for more people. The work ecosystem evolved and reshaped and the previous confusion regarding the future starts to diminish. What are the current opportunities in terms of the new way of working and what does this means for the business?

THE GALA


The Awards Gala, now in its seventh edition, is an elite event and a platform to recognize, reward and celebrate  the success of the most prominent companies, projects and individuals acting in the business shared services field in Romania. Based on rigorously researched information and a Judging Panel formed of prominent names  in business, the Gala Awards established itself as a must-attend in your Romanian Gala Awards event calendar.

AWARD CATEGORIES & DESCRIPTION

COMPANY AWARDS

These categories of awards honor a business organization demonstrating superior performance in the development,delivery and innovation of outsourcing services.

This award recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership and CSR.

This award recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility

This award seeks to recognize the industry company with more than 800 employees which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace

This award recognizes the industry company which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace

This award provides recognition for top quality design, functionality and excellence in the workplace / award companies getting great results as remote businesses.

This award acknowledges the performance and kick off of a new company that started the operations on the Romanian market

BRAND OF THE YEAR
(ON-LINE VOTED AWARD)

These category of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services.

INDIVIDUAL AWARD

Nominees should be extraordinary individuals, showing demonstrable achievements in their outsourcing career, being directly responsible for creating and instituting innovative and effective programs, projects, or technologies and/or have otherwise significantly helped the company or outsourcing industry meet their goals.

This award recognizes the activity of a head of operations - Chief Executive Officer, Chief Operations Officer, General Manager or Company President, that demonstrated commitment to the Romanian outsourcing sector by creating a positive impact with the business he/she works in.

INITIATIVE AWARDS

An initiative nomination must describe either one or a set of activities that impacted positively on the outsourcing sector. Nominations should describe projects that are particularly exceptional or innovative and go beyond “business as usual” measures.

CSR is increasingly important to the competitiveness of enterprises. This award honors the business organization demonstrating the most significant social impact.

This Award goes to the organization that best demonstrates that it has substantially improved its operational performance in terms of workflow effectiveness, customer experience management, increased turnover and improved margins or cost control through an innovation in their use and application of digital technologies either developed in house or sourced from an external supplier

This award recognizes the best educational project implemented by a company

This award recognizes the best academic project implemented in the partnership with a private company in the benefit of creating a skilled workforce and addressing the current needs on the market.

This award is dedicated to wellbeing and safety initiative conducted by a company in the benefits of employees.

This award acknowledge the performance of a customer-centric project or initiative with effective results in optimizing the client experience..

AWARDS APPLICATION PROCEDURE

    AWARD CATEGORIES DEFINITIONS

Company Awards: These categories of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services. For the BPO, SSC, ITO Companies of the year and Employer of the Year categories we’ll offer two awards/ category, one for companies that have more than 800 employees in Romania and another one for the companies with a number of employees that is below this threshold

Relevant criteria and quantifiable results should refer to:     
* Numbers: size of contracts, growth, percentage changes, market share (please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI) 
* Employment & growth last year. Employee engagement improvement: How did the employee engagement index (or any other internal HR indicator: retention increase, attrition reduction, promotions within the company, etc.) grow? (* for the Employer of the Year in Outsourcing Award)
* Talent development and retention: To what extent did the initiative influence the retention of high potentials/talents in your company and develop your teams
* Future expansion plan of the organizations
* Innovation & value addition
* Customer’s processes value addition

Individual Awards: Nominees should be extraordinary individuals, showing demonstrable achievements in their outsourcing career, being directly responsible for creating and enacting innovative and effective programs, projects, or technologies and/or have otherwise significantly helped the company or outsourcing industry meet their goals. Applicants can be nominated or self-submitted.

Relevant criteria and quantifiable results should refer to:
* Entrepreneurship approach & plan for future growth
* Innovation & value addition
* Outstanding contribution to the industry in the past 12 months
* Commitment to the outsourcing industry creating a positive impact with the business he/she works in
* Evolution of the company in 2020
* CSR activities in which the individual was personally involved
* Academic projects in which the nominee was involved
* Learning & development programs within the company the nominee had a mentoring contribution
* Testimonials

Initiative Awards: An initiative nomination must describe either one or a set of activities that impacted positively on the outsourcing sector. Nominations should describe initiatives that are particularly exceptional or innovative and go beyond “business as usual” measures.

Relevant criteria and quantifiable results should refer to:
* Competitive advantage impact of the project. Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Financial/Business gains for clients: Achieved benefits (direct and indirect) for clients (further growth, lower expenditure costs, improved cash balance). Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Client’s feedback: How was the project/initiative perceived by the client? How did your customer base grow or change because of this project?
* Innovation & Value addition
* Financial/Business gains for clients: Achieved benefits (direct and indirect) for clients (further growth, lower expenditure costs, improved cash balance). Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Tangible improvements: How was the project/initiative perceived by the Client and other Stakeholders? What were the concrete outcomes (improved quality, financial gains, working capital improvement, higher delivery rate, more effective communication)? Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Innovativeness of the project: What do you believe is the core innovation of this project?
* Direct impact for your Company and the sector: How did the initiative boost your reputation as a company? How can the Business Services Sector benefit from this initiative? What is the success rate? Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI

If a company is submitting the same entry in more than one category, each entry must be submitted separately.

NOMINATION PROCEDURE AND TIMELINE

March 10 Nominations entries. Companies and individuals can submit their nomination choices on the online forms.
Apr 9 Deadline for Brand of the year nomination

Apr 12 - Apr 30: Free Public Voting time for Brand of the year. A separate form containing all nominated brands will be available on the event website  marking the start of the public voting procedure. 

Apr 30 Deadline for nominations on other awards categories

May 25 The WINNERS’ announcement and Awarding Ceremony

SELECTION PROCESS

The panel of jury members will consider and score the nominations that are submitted by the due date and meet all eligibility requirements for the Romanian Business Services Awards for Excellence. The name of the Award Winners will be announced during The Gala Dinner on May 25.


2021 JURY

Meet our professionals

Carmen
Adamescu

Partner,
E&Y

Francesca Postolache

Partner,
PwC Romania

Maria Butcu

Director – Business Process Solutions
Deloitte Accounting

Andrada
Iliescu

Advisory Director,
KPMG

Gabriela
Mechea

Executive Director,
ANIS Romania

Andrei
Romanescu

Managing Director,
Veeam Software

Andrei Craciun

Head of Digital Transformation
and Data Analysis,
West University of
Timisoara

Dan Zaharia

Senior Leasing Consultant 
EXTIND  Management

Mihaela Robu

Business  Development 
Manager
ACCA South- Eastern Europe

Colin C.
Lovering

Chairman at British Romanian 
Chamber of  Commerce (BRCC)

Registration

Onsite

Regular participation

149
  • per person
    Limited seats

Business

Online
 

  Free

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