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ROMANIAN BUSINESS SERVICES
FORUM & AWARDS 2020

6th edition - 15 July 2020
Athenee Palace Hilton Hotel - Roberto's Terrace, BUCHAREST

E-Conference

LIVE TRANSMISSION

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THE DIPLOMAT BUCHAREST & OUTSOURCING TODAY invites you to participate at the sixth Edition of the ROMANIAN BUSINESS SERVICES FORUM & AWARDS 2020 to take place on July 15 in BUCHAREST, starting 3PM.
It is the high time for business shared services in Romania to go beyond the paradigm of doing business as usual. Towards 2020 and beyond, outsourcing and business shared services are considered to develop into new areas, creating a new future for the entire industry. This future is about keeping the core activities and operations but also evolve into more specific areas such as: strategy, differentiation and more complex aspects of businesses.

6

Editions

116

Awards

800

Participants

150

Companies

Program

15 July 2020

15:00-15:45

WELCOME GUESTS

Official Opening Address

15:45 - 17:10

CEO LEADERS DEBATE

THE LEADERSHIP PERSPECTIVE IN THE CHANGED BUSINESS WORLD

17:10 - 18:00

Networking Cocktail & Gala Dinner

  

18:00 - 19:30

AWARDS CEREMONY


THE FORUM

THE FORUM brings together the most  prominent companies acting in the Business Shared Services – BPO, ITO, SSC and connected  services and tech solutions providers’ industry in Romania in a half-day event with engaging keynote sessions sustained by C-level industry leaders within an interactive CEO LEADER DEBATE and multiple and engaging networking opportunities. The event aims at becoming an arena where key players in the field can discuss the current challenges and opportunities that the business services providers deal with.

Confirmed Speakers

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Vivek Bakshi

General Manager,
WIPRO  Technologies
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Francesca Postolache

Partner,
PwC Romania
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Matthieu Pasquier

CEO
Societe Generale European Business Services
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George Didoiu

Director Tenant Services |
Office agency
Colliers International Romania
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Colin C.
Lovering

Vice-President
BRCC
Moderator
Topics

  1. WORK - A MATTER OF TRUST -Overcoming the barriers in achieving the business goals and building a strong feeling of scope of work
  2. LEADERSHIP – INSPIRING, ENGAGING, EMPOWERING - How to manage through the power of example and build commitment throughout the company levels
  3. BUILDING BRIDGES - Envisioning new synergies and creating effective partnerships on verticals and horizontals of business community to grow together
  4. FAST LEARNING - Designing new roles within the company. Every crisis reveals a need. What are the revelations over the pandemic crisis and how do they reflect in the company’s operations
  5. REACHING EFFECTIVE RESILIENCE - Building effective business resilience, best practices and sharing knowledge

THE GALA


THE AWARDS GALA continues to recognize, reward and celebrate the success of the most prominent companies acting in the Outsourcing – BPO, ITO and SSC industry in Romania

AWARD CATEGORIES & DESCRIPTION

COMPANY AWARDS

These categories of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services.

This award recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility for the business services companies with over 800 employees in Romania)

This award recognizes all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility for business services companies with less than 800 employees in Romania)

This award seeks to recognize the industry company with more than
800 employees which has achieved excellence in the provision of
internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace

This award recognizes the industry company with less than 800 employees which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace

This award provides recognition for top quality design, functionality and excellence in the workplace.

(ON-LINE VOTED AWARD) This award recognizes the popularity aspect of a brand alone. The judging process for this category is unique in this competition: 100% public on-line voting. The website of the event will run as an ongoing online nomination and voting platform for this category award.
Nominations and voting will be free and available until June 15, respectively June 25 ( for public voting) 

INDIVIDUAL AWARD

Nominees should be extraordinary individuals, showing demonstrable achievements in their outsourcing career, being directly responsible for creating and instituting innovative and effective programs, projects, or technologies and/or have otherwise significantly helped the company or outsourcing industry meet their goals.

This award recognizes the activity of a head of operations - Chief Executive Officer, Chief Operations Officer, general manager or company president, that demonstrated commitment to the Romanian outsourcing sector by creating a positive impact with the business he/she works in.

INITIATIVE AWARDS

An initiative nomination must describe either one or a set of activities that impacted positively on the outsourcing sector. Nominations should describe projects that are particularly exceptional or innovative and go beyond “business as usual” measures.

CSR is increasingly important to the competitiveness of enterprises. This award honors the business organization demonstrating the most significant social impact.

This award recognizes the best educational project implemented by a company.

This Award goes to the organization that best demonstrates that it has substantially improved its operational performance in terms of workflow effectiveness, customer experience management, increased turnover and improved margins or cost control through an innovation in their use and application of digital technologies either developed in house or sourced from an external supplier

AWARDS APPLICATION PROCEDURE

    AWARD CATEGORIES DEFINITIONS

Company Awards: These categories of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services. For the BPO, SSC, ITO Companies of the year and Employer of the Year categories we’ll offer two awards/ category, one for companies that have more than 800 employees in Romania and another one for the companies with a number of employees that is below this threshold

Relevant criteria and quantifiable results should refer to:     
* Numbers: size of contracts, growth, percentage changes, market share (please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI) 
* Employment & growth last year. Employee engagement improvement: How did the employee engagement index (or any other internal HR indicator: retention increase, attrition reduction, promotions within the company, etc.) grow? (* for the Employer of the Year in Outsourcing Award)
* Talent development and retention: To what extent did the initiative influence the retention of high potentials/talents in your company and develop your teams
* Future expansion plan of the organizations
* Innovation & value addition
* Customer’s processes value addition

Individual Awards: Nominees should be extraordinary individuals, showing demonstrable achievements in their outsourcing career, being directly responsible for creating and enacting innovative and effective programs, projects, or technologies and/or have otherwise significantly helped the company or outsourcing industry meet their goals. Applicants can be nominated or self-submitted.

Relevant criteria and quantifiable results should refer to:
* Entrepreneurship approach & plan for future growth
* Innovation & value addition
* Outstanding contribution to the industry in the past 12 months
* Commitment to the outsourcing industry creating a positive impact with the business he/she works in
* Evolution of the company in 2019
* CSR activities in which the individual was personally involved
* Academic projects in which the nominee was involved
* Learning & development programs within the company the nominee had a mentoring contribution
* Testimonials

Initiative Awards: An initiative nomination must describe either one or a set of activities that impacted positively on the outsourcing sector. Nominations should describe initiatives that are particularly exceptional or innovative and go beyond “business as usual” measures.

Relevant criteria and quantifiable results should refer to:
* Competitive advantage impact of the project. Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Financial/Business gains for clients: Achieved benefits (direct and indirect) for clients (further growth, lower expenditure costs, improved cash balance). Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Client’s feedback: How was the project/initiative perceived by the client? How did your customer base grow or change because of this project?
* Innovation & Value addition
* Financial/Business gains for clients: Achieved benefits (direct and indirect) for clients (further growth, lower expenditure costs, improved cash balance). Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Tangible improvements: How was the project/initiative perceived by the Client and other Stakeholders? What were the concrete outcomes (improved quality, financial gains, working capital improvement, higher delivery rate, more effective communication)? Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI
* Innovativeness of the project: What do you believe is the core innovation of this project?
* Direct impact for your Company and the sector: How did the initiative boost your reputation as a company? How can the Business Services Sector benefit from this initiative? What is the success rate? Please supply proof of success e.g. statistics, financial results, ratios, percentages, ROI

If a company is submitting the same entry in more than one category, each entry must be submitted separately.

Nominations must be submitted online via the Application forms. 

June 10 Nominations entries. Companies and individuals can submit their nomination choices on the online forms.

June 15 - June 25: Free Public Voting time. A separate form containing all nominated brands will be available on the event website  marking the start of the public voting procedure. 

June 25 All brands and candidate options entered in the competition will be submitted to Jury and announced on the event web-site.

June 25 The voting procedure for Brand of the Year Award and General Awards will be closed after this date and late entries will not  be considered for Romanian Business Services Awards 2020 Edition

SELECTION PROCESS

The panel of jury members will consider and score the nominations that are submitted by the due date and meet all eligibility requirements for the Romanian Business Services Awards for Excellence. The name of the Award Winners will be announced during The Gala dinner held at Athene Palace Hilton Hotel, Bucharest on 15 July 2020.


JURY

Meet our professionals

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Carmen
Adamescu

Partner,
E&Y
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Francesca Postolache

Partner,
PwC Romania
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Mihaela
Rosu

Director,
Deloitte Audit
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Andrada
Iliescu

Advisory Director,
KPMG
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Gabriela
Mechea

Executive Director,
ANIS Romania
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Andrei
Romanescu

Managing Director,
Veeam Software
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Andrei Craciun

Head of Digital Transformation 
and Data Analysis,
West University of
Timisoara
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Dan Zaharia

Senior Leasing
Consultant EXTIND
Management

REGISTRATION

Four Ticket Package

840  
  • 4 Regular seating






Regular
Pass

249  
  • 1 Regular Seating






PREVIOUS EDITION

see the last year winners


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Venue

Address:

Athenee Palace Hilton Hotel
Roberto's Terrace
Strada Episcopiei 1-3, București

Address

20 Brailita Street, 1st Floor,
Sector 3, Bucharest

Contacts

Email: office@thediplomat.ro
Phone: +40 314 222 369